How can we help today?
Existing client? Pick the option that suits — remote, onsite, email or urgent.
Choose the best support option
Request support
Open a support request and tell us what's happening. We'll get back to you with next steps.
Email support
Email your support contact at Core IT. Address provided to existing clients during onboarding.
Call support
Phone support is available during business hours for clients on supported plans.
Remote support
Most issues can be resolved remotely. Your Core IT technician will guide you through the secure remote session if needed.
Urgent issues
For urgent business-impacting issues, mark your request as urgent and contact your Core IT support team directly.
Service-dependent availability
Support availability and response times depend on your agreement. We'll confirm the details during onboarding.
What to include when logging a ticket
A little detail up front helps us help you sooner.
- Your name
- Business name
- Device name
- Description of the issue
- Screenshot if possible
- When the issue started
- Urgency
Not a Core IT client yet?
Book a free consultation and we'll show you how managed IT support could work for your business.